Re: AT&T the number 1 in bad service![ Edited ]
12-21-2011 05:23:50 AM - edited 12-21-2011 05:26:08 AM
only if those 1000 people where actually proven current customers of the company being reviewed
Well yes, accurate representation of the whole by the sample is important. There are several factors that can introduce bias in an opinion poll. How they asked the questions...etc. Assuming that they took a truely random sample, and asked the questions in an unbiased way, the numbers are more than enough.
Take your "consumer reports" surveys all you want, I will go with the more accurate reporting of the financial and business disclosures to the variousfederal and state agencies that are required by law more then some 2 bit 5th estate magazine / newspaper that is only in it to sell subscriptions and web hits
I don't necessarily just "accept" the consumer reports survey. However, when several surveys happen by different companies and the results all validate each other it's hard to ignore. I don't think it would take much research to find just as many examples of various businesses mis-reporting financial information as there are examples of consumer reports making biased surveys. I believe in the business world they call it "creative accounting".
Not making any "conspiracy", just stating plan and simple facts, tell me exactly how many of those polled where actually customers of the carriers in question, that is a valid and salient point.
Technically you're raising questions, not stating facts. Although it's a seemingly reasonable question, in this context since as far as I know no one here can answer it, it seems more likely it's really just a tactic to discredit something you don't want to believe. Or don't want others to believe. In order to make the argument that AT&T really isn't rated the worst customer service by consumers, you have to discredit the 3 different surveys somehow. So by questioning those numbers, you're implying that they're wrong and the surveys can't be trusted. However, unless you have evidence that 3 different polling companies are all skewing the same numbers, there's no reason for an inherent distrust of them. I don't blame you, politicians use that same tactic in their campaigns all the time, and it usually works to sway public opinion.
there are people here that take this "consumer report" as pure gosple and try to flaunt it every time they see someone complaining, so you may not but others do
If the line of people or Items I don;t trust, "consumer reports", 5th estate publications, politicians all rank number one on the " only trust if I am dead list"
Personally trust very little with "statistics" always bring to mind the one statement made by a professor in the required statistical classes I took in undergraduate work
Question - "Statisticly what should zero be"?
answer - "what do you want it to be?"
By the way - in the case of "surveys" I stating facts that show the validity of the "survey data" is questionable at best since there is no proven baseline to determine if the "survey" is valid
we are dealing with consumer reprts here, historicly they tend to bias their "surveys" to get the results that they want - this is all documented if you take the time to do the research.
Amusing observation here - if you read the thread back the OP got what they wanted so I guess att is no longer the number one company in bad service.