Charles was a real dude NOT an automated system. I spoke with him on 10/11/2011. I made a note of it on my iphone because it seemed really weird to get that text from AT&T "the changes I requested had been made and would take effect on" and I don't remember the date but it was really weird I knew that. The beginning of the scam.

If any member of AT&T has figured out how to turn that magic switch on, Please you can call me. I know you know my number! You send me weird random text messages about how I changed my plan,paid my bill,etc