Charmaine(Part of ATT social media team) has contacted me by phone. After explaining several times again she understands the situation as I have explained in the original post. I listed all the employee names and employee #s I have contacted with to her. She has also informed me that I have already had 2 case #s and they have both been marked as closed with the issue not being resolved.  In writing up a new case # just now she tells me it may be upto 5 more days. This is quite the run around.... ATT does a great Job of wasting customers time on the phone while  pointing the finger at someone else to resolve the issue while they can't themselves. Well get these people on the phone!, I say.  ...   I get back "I don't know their schedule", "They could be on vacation", "i don't know what part of the country they are in". You call me and tell me you can't fix this. Get someone on that can and resolve it now!