Have you actually looked at the insurance program? Verizon has slightly lower deductibles on SOME models (the iPhone 4 or the 16GB 4S), but their deductibles for the 32 & 64GB iPhones are the same as AT&T's, and at a cost of higher premiums. Verizon's plan comes bundled with the Device Locator service, which is an option on AT&T's version of the plan. Sprint's deductibles appear to be lower, but they don't provide coverage for the iPhone.
Sprint 3G speeds can be downright awful. I have a Clear (formerly ClearWire) 3G/4G dongle that uses Sprint's 3G network when Clear's 4G is unavailable. In New Orleans, it was downright terrible. In Washington, DC, it's marginally usable.
Not an AT&T employee here...
dancewithml wrote:
if it wasn't obvious that JfizDaWiz is speaking on behalf of Att to make them look better I will reveal to you how I know
He first states that the deductible exist with all carriers. What he didn't mention is that att is the highest and that there are insurance plans that have NO DEDUCTIBLE. He also says that the insurance is for a broken phone but my question is this, Why pay for insurance when the deductible more than it would cost to just take the phone to a technician and have it repaired yourself. My phone Damage is probably as bad as it gets and the deductible is still about $50 higher that if I take it to a repair shop and what about for ppl who merely crack a screen or have a mechanical issue. Are you to tell me that I should pay a $200 deductible to replace a $70 screen so I can get a used phone that was probably repaired in the same way and thus my phone can be sold in the same way. Thats a $260 profit made on two phones and it doesn't include the insurance fee! Also I know classmates that work for other carriers and they do in-store repair with no deductible.
About the unlimited data: He stated himself that Sprint doesn't have this problem. What I would ask is, who cares what every other company has? I pay for "unlimited data" so I should get unlimited data, and as an employee Im sure that he really doesn't expect us to believe that he is going to be truthful about the speed of his internet or if his speeds are even tampered with being that he is an employee.
The issues Im having are not with "service in general" because I don't pay for service in general. I pay for service through att and I have for years and consistently through those years I have noticed a drop in the value of the long-term customer. In fact it seems as though they would rather be rid of the long term customers to make room for new customers who they will ultimately make more money of off.
Thanks for you input, AT&T Loyal Employee, but no one is going to fall for what you're trying to sell us. Just enjoy the fact that because you work for them they choose to not treat you like crap as they do the rest of us.
{edited to comply with guidelines, please keep it courteous}
ShaunMN
