Gnyc
Visitor
Gnyc
Posts: 2
Registered: ‎05-04-2012
SUPERB SUPPORT FROM AT&T EMPLOYEE VIA PHONE---HOW DO I ACKNOWLEDGE HER WITH AT&T MANAGEMENT???

‎05-04-2012 06:29:30 PM

Hello there,

Very rarely am I helped by a great employee and I would like to make sure she gets "points" with her management for it.  She was patient with my cel phone problems and stayed on the phone with me until they were ALL resolved.  It was the first time I have ever been satisfied with customer service and I would like to acknowledge her.  Does anyone know where I could do this? There seems to be NOTHING on the website for employee feedback.

 

I appreciate any help. 

Thank you,

Gnyc

(266 Views)
Employee
Employee
imstef
Posts: 374
Registered: ‎08-30-2011
My Device: andriod!
Re: SUPERB SUPPORT FROM AT&T EMPLOYEE VIA PHONE---HOW DO I ACKNOWLEDGE HER WITH AT&T MANAGEM

‎05-05-2012 02:02:15 PM

Id sent a PM to Jam here on the forums. She can get your information about the call and pass on the kudos!
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I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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(234 Views)
Gnyc
Visitor
Gnyc
Posts: 2
Registered: ‎05-04-2012
Re: SUPERB SUPPORT FROM AT&T EMPLOYEE VIA PHONE---HOW DO I ACKNOWLEDGE HER WITH AT&T MANAGEM

‎05-06-2012 08:46:10 AM

 

thank you for that information.  I am new to this forum, so how do i get a hold of jam?  where can i find that contact?  do you have the direct link to the contact? thanks again, gnyc

(216 Views)
Community Specialist
Community Specialist
ATTJulieCS
Posts: 397
Registered: ‎06-04-2010
Re: SUPERB SUPPORT FROM AT&T EMPLOYEE VIA PHONE---HOW DO I ACKNOWLEDGE HER WITH AT&T MANAGEM

‎05-07-2012 08:50:48 AM

Welcome to the Community and thanks for posting! :smileyhappy:

 

ATTJulieCS

AT&T Community Specialist

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Former Community Manager
Former Community Manager
jamileh
Posts: 5,009
Registered: ‎06-20-2011
My Device: iPhone 5 & Samsung Focus
Re: SUPERB SUPPORT FROM AT&T EMPLOYEE VIA PHONE---HOW DO I ACKNOWLEDGE HER WITH AT&T MANAGEM

‎05-08-2012 05:52:56 AM

Thanks Gnyc! I received your private message yesterday and will make sure both she and her manager get your feedback!

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
(168 Views)