Excellent idea on the mirrior port, should have thought of that...

Anyway, I just ran pingtest.net's test and got this:

I found a phone # for level 2 support, should I go ahead and call them?  Last time I tried to go thru level 1 it wasn't pretty ...   Any advice on how to speak with the tech (keywords that should be used) like "premisis tech" and "I&R" or am I just going to sound too petty...