Re: U-Verse Modem Keeps Randomly Dropping the Connection
12-01-2011 12:02:04 PM
I've had same problems of randomly dropped signals the entire two months since starting uverse (TV, internet, phone pkg.) Techs for outside and inside have been here at least five times and nothing improves. The inside installer says there's nothing wrong with inside installation. The outside guys keep trying re-doing connections and changing terminals at the box. One showed up and said he would check it out but did not bother to come back and tell me anything. I suspect he just left and did nothing. They all verify they see the drop-outs when they run checks, but apparently cannot fix the problem. I know less than most of you technically, so I am about at the point to demand money back and install DirecTV with ATT only for DSL and phone.
Have any of you who have had this problem actually gotten it corrected? If so, how?