Tier 1 finally transferred to tier 2. Tier 2 actually understood the question, took a long time searching and finally got authorization to give me Motorola's number (It seems Motorola actually manufactures these things or at least parts of them). Motorola looked for a while and didn't have any department to forward me to so they gave me the "2wire" number. That turned out to be Pace's (that's who bought 2wire) auto attendant... "Pace only sells direct to ISPs. Please contact your ISP for support."  great... That sucked up most of the afternoon.

The question is this: "What is the supported REN out of the rj11 jack of the 3600HGV?".

Maybe what I want is voltage and hz but REN would work for a start.

I have an Olympia OL3000.2 caller ID info globe (haha, Olympia is out of business too). The info globe works/worked flawlessly on AT&T POTS service (also had DSL on the line). Since I installed the 3600HGV it has detected exactly 2 calls out of maybe 100. Once immediately after being plugged in and once some many number of calls later.

3600HGV -> Info Globe -> Panasonic cordless phone base unit. The Panasonic detects ring and displays caller id flawlessly. I swapped the Info Globe with an ancient Pac*Bell caller ID unit and it detects ring and displays caller id every time (on it's teeny tiny dark display). OK, fine, it's actually 3600HGV -> back to NT1. Only using the NT1 as a junction box. From the NT1 I have 1 circuit to an analog phone (about 5' run) and a circuit back to the patch panel and then the info globe. The run from the 3600HGV to the NT1 and back is all over pairs in a CAT6). In any event the phone behind the info globe works fine as do other CID displays.

So it *appears* that the Info Globe might be on the sensitive side. I'm thinking the place to start is the ring output of the 3600HGV (supposed to be something like 90V at 20hz?) and the place to start with that is the 3600HGV specs...

I want to make the info globe work. It has a large, bright CID display readable from 360*. And I don't want to spend around $100 on something else.

Any ideas? I was on POTS with the 6meg ADSL. I went with u-verse since I could go to 12meg for about $3/month more. I'm not under contract so I suppose I could just switch back.