Re: U-Verse Modem Keeps Randomly Dropping the Connection
04-16-2012 06:50:27 PM
Send a PM to our ATT Community Manager about the outside wiring; until that gets fixed, nothing you do inside will be a fix.
mary from Ohio wrote:
Mine does the same, mine is the problem with the outside wiring on the telephone poles. I had a tech come to my house on Saturday to verify this. At least 6 splices to the main telephone line cable. When it rains it is worse. They are not going to rewire the street hopefully can fix the mess out there.
My BIG problem is the Motorola modem that redirects me to their diagnostic site on all my webpages. I have to constantly unplug the Modem to "cash" it out. Do a internet clean up, clearing out all browsing history, cookies, ect. Reboot the computer. And then it will do it again and again and again. Until Motorola finds a way to climb the outside poles to correct this problem the diagnostic tool is an inconvenient "virus" to my system. ATT must work on disabling this re-direction to this worthless website.
I called the Technicians they are no any help. I seriously think I need another type of modem in this situation…Any suggestions.