Upgrading to 32/5 line profile
07-21-2012 01:08:31 PM
I just had U-verse installed last week, and noted that the "Max Turbo" 24M plan wasn't available as a selection when I was checking out. So, I'm humming along on the Max Plus 18M plan right now.
I'd like to go ahead and move up to the 24M plan, and it's my understanding that I need to get my line's profile bumped from the 25/2 tier to the 32/5 tier. Can anyone verify that these stats from UV Realtime look like they would support that profile? My reading of these stats is that I'm in pretty good shape...
I called U-verse CS this morning, but they seemed pretty clueless to what I want (I didn't get elevated to Tier 2). They kept trying to tell me that there is no 32M service... clearly mistaking my question about the line profile for that of an internet speed tier. Eventually I found someone who said they had submitted the change, but everything looks the same on my end (still the 25/2 profile). Is there an official process for requesting that change in line profile? Thanks!