Re: AT&T, Don't Change Your Forum!
01-17-2012 10:42:36 PM
Agree with Ann154 in having the same categories (General Support and Billing) in all 3 forums makes it really confusing.
It's even more confusing if you use the community search feature and the posts aren't even marked which forum they are in. I liked the old search feature much better and don't even use the new one because I can't tell where the posts are located.
Suggest including the particular forum behind the posts as can be seen below. While I added them in red text they could be listed in parentheses (Wireless), (U-verse), (Internet & DSL) or even blue text to match the title.