I just bought the F160 phone for my son for Christmas. He obviously has entered the incorrect pin code 3 times which has locked the SIM card. I need the PUK code for the phone and can't get through to anyone. Customer Service is saying that for reasons beyond their control they cannot take my call....Really!! You took my money when I bought this phone then you charged me $50 more than the phone cost....DISASTER!!! Im not about to be having these headaches with this phone company. I only bought the phone because it was a steal at that price. For hours after I got the phone, I couldn't get any service...wondering if I made a wise decision....and now this. Can I please get reimbursed for the extra $50 that was charged to my account? And can I please get the PUK code so my son can enjoy his Christmas present. Everything else you can come online and have it resolved...so I come online...then you tell me you can't give me the code online that I would have to call customer service....i call customer service...now they telling me to call back at a later date...I mean you all need to get it together or just stop doing business period. How can you expect to have faithful customers when you yourself have not been faithful in what you are saying or advertising. I will be switching my son's phone service...I need reliability as well as stability...not seeing that here and as a new customer...it's a very bad first impression!!