JFizDaWiz - A previous post stated "that updated OS isn't currently supported by us. and we use manuals because it's impossible (almost) to know how to use every phone and where every option is. the update is still beta, correct?

when it officially launches we'll have an answer, even tech can't assist with this because it's not out yet and therefore we don't have any support for it."

WP7.5 "Mango" was released to RTM on July 26th, given to developers and to carriers including AT&T.  This is an official non-beta OS ready for production use.  5 weeks+ later after this release date that VVM is unknown since "nothing official" has been announced leaves me speachless.

I called support this week to shake the tree so to speak, and AT&T employees that "don't research" knew of the upcoming iPhone update/release but couldn't give me any official details as they haven't been released to the public.

I then asked about the Windows Phone update and the same support agent didn't even have a clue, "I know nothing of this OS udpate therefore cannot confirm the rumors at this time".

AT&T needs to step up their act as a "premier" Windows Phone carrier, give all platforms the same dedication as iPhone, keep customers notified of major updates outside of iPhone with good non-vague information, or Microsoft should drop AT&T like a bad habit.

Hiding behind "nothing official" has been announced the latter part of August is a cop out, WP Mango "officially" hits new phones Sept 1st.