ATT has the worst support I have ecver had the displeasure of dealing with.  There is always somone else to pass the buck to, and nobody is capable of handling anything because its always "another department" or "out of my control".  I can't count on fingers and toes how many times I have wished that there was another option, but there isn't.  ATT has a monopoly.  If they did this to an apple product, apple would not only stop selling products through ATT, they would BAN usage of thier devices on ATT, and sue the pants off of them for damaging thier products view in the public eye.  ATT loves to pass the blame to someone else, but this is nobody's fault but ATTs. WP7.5 rocks, and ATT makes it look like a continual dissapointment.