I agree. This is the worst company I have ever dealt with. I do not know how they manage to keep the customers they have but I will tell everyone to go with another provider. Now they tell me I never had a $14.95 agreement, and that they can put me on a $19.95 agreement, they say that the rep that I talked to didn't do his job right and didn't enter me properly, like I'm the problem, att u suck big time and you will pay for really poor service, u will go out of business soon, because u deserve it. 1000's of complaints can't be wrong, It's happened before your next. we will text it, web it, and mouth it to the masses, you will lose, just watch!