TobiasFunke
Contributor
TobiasFunke
Posts: 2
Registered: ‎04-26-2012
Help with billing change time

‎04-26-2012 03:46:03 PM

Hello everyone! 

 

When I got my bill this month, there was a $99 fee for repair services that never took place. About a week ago, I called ATT and a representative confirmed that the charge would be removed. Since then, I've been checking the bill online and haven't seen any change at all, the $99 fee is still there. My question is, how long do billing changes take to show? Have I been tricked and need to call ATT back and finally get this resolved? 

 

Help is very much appreciated!

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spd2demun
Posts: 22,101
Kudos: 369
Registered: ‎07-28-2007
My Device: ♥ U-verse! NOT~AN~EMPLOYEE!
Re: Help with billing change time

‎06-01-2012 12:32:22 AM

I know this is over a month old, but the answer is it can take 2-3 mos. to see a credit on your bill.  But when you call them, ask for a corrected billing amount (which would include the subtracted repair), and you can pay that amount (instead of waiting for the bill).

 

If you still need help with this situation, contact Alex:

Alex

TobiasFunke wrote:

Hello everyone! 

 

When I got my bill this month, there was a $99 fee for repair services that never took place. About a week ago, I called ATT and a representative confirmed that the charge would be removed. Since then, I've been checking the bill online and haven't seen any change at all, the $99 fee is still there. My question is, how long do billing changes take to show? Have I been tricked and need to call ATT back and finally get this resolved? 

 

Help is very much appreciated!

 

Award for Community Excellence (A.C.E.) achiever for 2012*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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