Same issue with me.  I called about the rebate and was told there was no offer when I signed up.  A crock of {word filter evasion} if you ask me.  I asked to speak with a manager and got the same {word filter evasion} answer.  They offered no help, no alternative and no explanation.  That's fine because I immediately CANCELED my {word filter evasion} service and told them exactly why I canceled.  On top of all this, I was getting download speeds around 0.3mbps (instead of 6mbps as advertised) no matter how many times repair service was sent out.  Worst customer service experience of my life.  [Per Guidelines:  Keep it Relevant and Appropriate]. I'm switching my wireless also as soon as my contract runs up.