The post above echos my EXACT situtation. 

I have called multiple times about my $19.95/month offer and am still being charged $42.95. The bill finally dropped last month (but to $24.95, not the $19.95 promised), and is back up to $42.95 this month. The woman I spoke to in customer service was extremely rude and condescending.

I'm in the process of tracking down my rebate that should have arrived months ago. The prospect does not look good...