Join the club, I got the same sub human service 1.5 mbps, ATT is to big for it's own good, the diffrent departments don't know what the others are doing, on the same day I had my dial up on steroids service installed ( btw tech tested line at 29 mbps) I received a letter from att in response to a fcc complaint I had filed it stated they had checked with the case manager and they stated I was in an area where dsl was not available, If they had any communication skills they would of known dsl was available in my area. I think it's time this company get broken up again in smaller parts, give comcast the internet provider side and watch us all have 100 mbps service available.