nt ATT DSL Highspeed Internet connection
05-10-2012 12:29:19 AM
I have had nothing but problems. I have spent hours on hold, following tech supports diagnostic instructions and waiting for service techs. My DSL gets so slow I cannot download YouTube videos without constant timeouts. After more than 6 service complaints in a year, the most recent tech indicated the problem was with my AT&T 2Wire modem. So I upgraded and bought a Motorola 3347 business router 9 days ago. It worked great for 8 days, then it failed. No power, no lights, unable to reset it, absolutely unuseable! The evening Tech support told me to call customer service during business hours to get it replaced under warranty at a local ATT store. No such luck! AT&T doesn't warranty the items they sell, even after 8 days! I have to wait for a replacement ( probably reconditioned) to be shipped to me from the manufacturer, in approx 3 business days. This after going through "Lavenia", a very unhelpful AT&T customer service person, and her supervisor "Traci" who was even worse. Finally got "Sharita", who was a least compassionate about all my troubles, though I still am po'd about how they handle warranty issues with the hardware the service tech's sell.
If only my service would work as advertised for more than a week at a time!