I have been an solid, paying AT& T customer since 1978 with DSL service since 2005. I had the most frustrating, time and energy sucking experience with my DSL service which resulted in essentially having no service for 11 days, my purchasing 2 different new modems that were never needed, wasting hours and hours on 10 phone calls with technicians, lost personal business/income and endless stress, all because AT&T employees did everything they could do to avoid sending a technician on site to look for the problem When I technician did arrive on the 11th day, the problem was confirmed to be their responsibility and was fixed in a 30 minutes service call. I want someone  at AT&T who can make a difference to know about my experience and I want to know what AT&T is willing to do to keep me as a customer after 34 years. I want to talk to a human. Who can I call? I searched the website twice for 30 minutes each time and can not find "The Buck stops here" person for customer service.