DSL Technical Issues
06-25-2012 08:38:30 PM
I am completely stressed and out of answers or suggestions in what to do next. Let me start by saying, I use my internet service daily as I depend on it to make a living. I have been dealing with technical issues with my DSL service since April 26. I have logged over 12 hours of my time spent on the phone with "Technical Support", taken off work four different times to meet someone at my home to work on the service, cancelled an out of town work trip to wait for a service person to show up on a Saturday since they could only give me the times from 8:00 am to 8:00 pm (not to mention nobody ever showed up or called that day), continue to be billed for a service I am not receiving, and now I am receiving messages that the data usage on my cells phones/wireless bill is over the limit and I will be paying additional fees (since I cannot use Wi-If at home). I feel that your company does not care about my time or the hundreds of dollars I have lost by taking off work to meet your service people and not being able to use my internet. I feel as though I am now working a part-time job trying to get ATT to fix my DSL service. I honestly believe it is time to switch companies. I really need someone who cares from AT&T to contact me as I am at the end of my rope and really need someone to fix this problem...like yesterday.