Re: ATT McAfee Internet Security is USELESS!!
04-22-2011 11:32:06 AM
Just had a big problem with McAfee not updating on a friend's computer. I tried to help her over the phone, but finally told her to call Support. They talked her through uninstalling/re-downloading McAfee - did not help. Second Rep had her download a scan program that would force her computer to scan and update - did not help. Third Rep told her she had a virus and wanted $15.00 mo. for 1 yr. to fix computer. She called me and I told her to hang up. I had just been at her house the previous week and had run a cleaner on her computer. She told me that the "X" on McAfee icon had just happened that morning. Went to her house, opened McAfee/virus and spyware scanning/ and real time scanning was turned off. Turned it on, ran updates, then full scan of computer and she's fine now.