Thanks for that info, I have made an improvement but as yet have not found the way into the user panel. The account is in my wife's name and we cannot log in effectively. I think we just took it for granted that we could set our email up without a problem. We do not need the @att.net address and would probably never use it so, we skipped that bit once we were online. The improvement that I made showed that when sending, the message was "securing", then it timed out. I set the timeout for a lengthy period but it still failed to send. At least I am one step forward.