Re: Email contacts disappear
05-14-2012 12:29:52 PM
I've been having this same problem for some time now...finally reached someone helpful today at ATT customer service. First, it seems like the problems started when I changed to the newer version of ATT mail. I'm told they don't have all the bugs worked out yet! Anyway, to solve my problem I had to 1) change my password, and 2) switch back to ATT Classic mail. I had tried to do that on my own, but would always get a Feedback window instead. Customer service helped me to bypass the feedback window and change my mail back to Classic mail. All my contacts have been restored.
Hope this works for you!
A few added comments. The "new AT&T mail" (aka web mail) is several years old now. There is yet another newer email client that isn't well behaved with the Contact list either. I've heard from others and I have tried Classic Mail and while Contacts did appear better, eventually problems cropped up. YMMV
I did a search on several other yahoo mail related forums and found that contact list problems have been around for years.