Contributor
pln0
Posts: 1
Registered: ‎01-22-2013
Bellsouth E-mail suspended

I am unable to log into my bellsouth e-mail address. I have tried the password recovery, unfortunately when I put my email as the User ID it says 

 

   Your account is inactive. You will not be able to reset the password with your account in this status.

 

I know I have been using it recently so it couldn't be from inactivity. I have also tried to send an e-mail to the address and the mailer-daemon returns

 

   550 [SUSPEND] Mailbox currently suspended - Please contact correspondent directly

 

I believe the account may have been compromised, the last few days I recieved fail delivery notices. Is there anyway I can get it unsuspended. I need to be able to change out linking accounts from that address.

 

Community Specialist
ATT_James
Posts: 762
Registered: ‎09-27-2012
My Device: Samsung Galaxy S III
Re: Bellsouth E-mail suspended

pln0,

 

     A few things to try. You can try the live chat feature by following the first link. They might be able to walk you through an email reinstatement process.

 

      Live Chat

 

     If you can't get this issue resolved through the live chat please reach out to the ATTCustomer care team by sending a private message through the following link . Please include your name, an accessible email address, phone number and the best time to be contacted. Please allow up to 48 hrs for a team member to contact you.

 

     Private Message

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