Re: Very slow connection with DSL
10-25-2010 01:14:02 PM
Please accept my sincere apologies for any inconvenience that you have experienced regarding your DSL connection.
I have here helpful steps that you may follow to help resolve slow
1. Check your computer
-Reboot by turning your computer and modem/router off and then back on again. Simply rebooting solves most connection problems.
2. Check your web browser
-Clear the cache (temporary internet files) in your web browser, clear the cookies in your web browser.
3. Check for electromagnetic interferences
-Relocate the modem about 2 feet from anything electrical.
-Make sure no speakers, cordless phone bases, subwoofers, or big screen TVs around the modem
-Move, unplug or turn off any halogen, neon, and/or florescent lights nearby.
4. Check your connection
-Make sure DSL line filters have been installed for all devices using the phone line.
-Measure your connection speed at our speed test site. You can run speedtest using these websites: www.speakeasy.net or www.speedtest.net. After running speedtest, compare the results you are getting with the level of service that you subscribed to. Below is the acceptable download and upload speed for each plan:
- DSL Lite (up to 768)
download speed: 224 Kbps down
upload speed: 64 Kbps up
- DSL Ultra (up to 1.5)
download speed: 800 Kbps down
upload speed: 128 Kbps up
- DSL Xtreme (up to 3.0)
download speed: 1.56 Mbps down
upload speed: 256 Kbps up
- DSL Xtreme 6.0 (up to 6.0)
download speed: 3.04 Mbps down
upload speed: 320 Kbps up
If the slow speed issue persists, it is recommended that you contact our Technical Support Team at this number 1-877-722-3755 (open 24/7) and troubleshoot according to their recommendation.
If require, they will run a line test on your AT&T DSL line and will help you accordingly.