connects/c ustomer support
09-19-2010 05:59:38 AM
my service started on the 15th of this month and i have spent the past 3 days trying to get help to no avail. I have signed up for the 6mb dry loop service as i already own an iphone dont need a phone line.
the first problem was with random disconnects, i called customer care and scheduled an appointment on friday for 4-8 as my time slot. no one showed up and i was given a number to call, i was also told that i was rescheduled for the convinent 9 hour time slot of 8-5 on saturday. saturday morning i called the number and spoke to a woman in st. louis about shrink the time slot down so i wouldnt have to waste my saturday sitting around the house for up to 9 hours. she said that she could do this and told me she would call back in 15 minutes with the new time slot. She never did, but around 4 oclock i got a call from a tech saying that he would come and work on the Nid outside of my apartment. ( i belive the disconnects were due to a high attenuation rate and low sync rate). he must have came out becaause when i came home that night the disconnects stopped, and the modem said it was connected at 6mb. i ran a speed test 5.2 mbs up! i was really happy and satisfied with this. oddly though speedtest.net read my ip as one located in kansas, i live in indiana. i didnt care though because my internet would stay on and it was fast. fast forward to this morning. i wake up to check if the latest ubuntu build i was downloading overnight had finished. it didnt, i had a red "internet light". i think it said pap authentication error . so i power cycle the modem and it comes back on. Speedtest.net says i was running at 1.2 mb and my ip read i was in indiana. i called tech support again. they bring up that it might be abad modem. i asked " so you sent me a bad modem?" she said no " the modem might just be bad" then asks " when did you get it. i told her it was only a few days old, she said it was odd but wouldnt admit to sending out a DOA modem. So i grabbed a spare motorola 2210 modem from a friend, the same as the one i had. the disconnects seemed to haave stopped but now im running even slower, 765kb up. and i put all my info into this new modem. so thinking that i had a bad modem i call tech support back with the intention of seeing if theyd just send a new modem to me and id send the old one back. i was also going to see if they could tell me why my speeds were so slow. 1-877-722-3755 the 24/7 number that called earlier today now seems to be closed and i was told to call back during normal hours.... now my only hope is waiting for my tech who is supposed to come tommorow sometime, and hope that he doesnt blow me off like the first time.
the only ticket number i have is *personal information removed for safety*
thanks for reading my rant.
hope is wasnt tl;dr