Re: DSL Disconnect
s Every Day, Multiple Times Per Day
06-02-2010 09:17:04 PM
I am so glad to know that I am not alone on this issue! I thought it was just me the way customer service was talking and treating me! I have had issues with my internet going up and down for the last three weeks or so!! It is driving me insane because I am an independent contracter that requires internet and phone service to operate my business. This is a new business I started a couple weeks ago at night as a second job. Before this I simply had a direct connection to dsl (no phone line). My internet would go down around 8:30pm each night and go up and down and stay down until very late - I got fed up trying to fix it and would go to bed!! I finally called tech support after about a week of this. They had me go through the same routine of unplug this, type that, plug this, "what lights do you see now?" deals. They said they needed to send a tech out to check my lines - mind you this is a Saturday night. Sunday comes and no tech comes out. I get no phone call on the status. I call tech support and they tell me that the ticket is still open and that they are out there right now working on the lines. It was after 9:00PM. I do not have fool written across my forhead. The issue was never fixed. I thought maybe if I go ahead and get home phone service which I would need anyway for my business then maybe the issue would be resolved. I got a new modem, new filters, new phone, NEW EVERYTHING! A technician was kind enough to even come in and set it all up for me!!
Guess what everyone!? SAME ISSUES!! EVERY NIGHT between 8:30 PM and Midnight my internet is up and down. My BRAND NEW 2WIRE GATEWAY FROM AT&T keeps resetting on and off. This is really effecting my work and not to mention my classwork since I do take courses online!! All the possible issues do not apply - I have a DECT 6.0 technolgy phone, new wires, no metal furniture, new modem - new EVERYTHING - INCLUDING NEW WIRING that was put in and burried under ground by AT&T TECHS WHEN WE FIRST MOVED IN!!!
AT&T GET IT TOGETHER!!!!!!!!!!!!