Hello dbzach45,
If some of the images are viewable in your email, then those images are downloaded from a local PC and not uploaded on any web site of Internet.
You may also try to change the web mail version, 'All New mail' to 'Mail Classic'.
- To move the email version from Mail Classic to All New Mail, click Options in the upper-right corner of your Mail page and select 'Switch to All New Mail'.
- To move the email version from All New Mail to Mail Classic, click Options in the upper-right corner of your Mail page and select 'Switch to Mail Classic'.
There is also an option to block the images available in the emails that come from unknown email addresses.
Image blocking defeats the confirmation "hits" that spammers receive whenever one of their images is viewed. Since a "view" can include the moment you click to open a spam message, selecting "Initially block all images" is your safest choice. Here's how to do it:
- Click Options in the upper-right corner of your Mail page and select Mail Options.
- Under Spam, click Spam Protection.
- At the bottom of the page is the "Image Blocking" section. You'll see three choices with three radio buttons. Select (click inside) the one that sounds right to you:
- Always show images, except in Spam folder
- Show images only from my contacts and certified senders
- Initially block all images
After trying all the steps mentioned above, if the issue persists, it is recommended that contact AT&T eChat support.
If you are in 'AR, CA, CT, IL, IN, KS, MI, MO, NV, OH, OK, TX, & WI' area, You may click on the following link to connect to a chat agent:
https://pattta.att.motive.com/netagent/questionnai re_c2c_dsl_sw.aspx
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