Merry,

That is the problem here, the surge protector. The 2Wire should have a direct connection to a power outlet in the wall. The power supply for the 2Wire is already a surge protector and connecting it to another surge protector can reduce the voltage to the modem which will shorten the life of the 2Wire and negatively affect your modem's ability to sync with the network. This is NOT part of the help desk's troubleshooting flow and that's why no one's been able to pin point the issue. They're not looking for it. I've talked to COUTLESS customers who've had their modems connected to surge protectors or power strips and had similar port statistics as those you posted, similar complaints of intermittence, and similar luck with the help desk reaching their resolution. REMOVE the surge protector, connect the modem directly to the power outlet in the wall, and monitor your connection for a while. I'm 200% sure you will see a drastic improvement.