Hello castrilb!

Thank you for raising this concern and I really do apologize for this aggravation you are experiencing. Based on the other post, welch-timothy and mikeb73 had the same issue. Please be informed that there are 2 versions of the Motorola GUI (modem interface). Karen provided the process on how to open the ports on the Motorola modem version 2; while welch-timothy provided the steps for version 1. It would have been helpful if you mentioned which steps you followed to disable the firewall on your modem. I highly recommend that you keep in touch with our Technical Support helpdesk so that we can walk you through the steps once again to make sure that we have your modem configure for your gaming correctly.

You may reach them at 1 888 321 2375 if you are from these states - KY, TN, NC, SC, LA, MS, AL, GA, FL; and 1 877 722 3755 if you are located in CA, NV, KS, MO, OK, AR, TX, WI, MI, IL, IN, OH, CT. Thank you for choosing AT&T Internet Services where we value your business.