Re: What is Internet/M
[ Edited ]
Edia Net on my Data Usage?
06-07-2011 06:34:50 PM - last edited on 06-07-2011 07:01:32 PM by scoobydoo
Ok folks! May have na answer!
I made 3 calls today for a total of 15 hours on the phone or in the store trying to get an answer. Over $2000 billable hours lost. I have been told that NO ONE at att knows how to fix this (I am not kidding, face to face, with a straight face) Over and over again that it is just the way it works and you can't change it. and that I have open applications...when I don't even have applications and have only used google 4 times in the last 2 months and closed it afterward. I choose charge only and every 60 seconds my phone changes itself to "sync", I force quit applications that are running....that I have never even TRIED to use....and the either open themselves back up minutes later or the next day. I have NEVER use FB, youtube, twiiter (anywhere) and they keep opening up. My phone is transfering 7000kb even when the battery and sim card ar removed! I have been through at least 15 att employees who have been rude, arrogant, unable to use the logic that a 5th grader should be able to apply, been told that unless I could "discuss it like an adult' (me great-grandmother, PhD, psychology) who has already told them how many hours and how many different stories I've been told by some 25 year old wiht a high school diploma! You, my dear are supposed to be the "professional" I'm the customer! When I'm the one getting paid, I'll be professional! I can be mad and I DON'T haqve to accept that my phone uses 22MB in amonth when it was shut off and the battery was dead for 3 weeks! But I digress:
Finally, the one an only ATT employee who even mentioned this solution was a CS rep, not a tech rep! In your settings you should have a data mangement or "sync" application. Open it up and check each application to see if they have been set to auto sync or to sync at short intervals. Some will let you do manual, some will only let you do a long time period. HTC Sync seems to be a real mess for my phone. I don't know if this will solve the problem, but I did find that the 4 programs I have were set to sync automatically. I never set them to do this, but it might be an answer. When I installed HTC Sync I DID indicate that I only wanted to sync manually but somehow it changed. Yep the dog is getting out of her kennel at night and changing me settings on my phone that has been sitting, unused next to my computer for 3 weeks.
If you ever get Rachel, tech support...pass! [please be courteous] When I told her it was illogical that the basic system would use 200MB per month and woudl not accept that excuse, she pretended that she could not hear me and told me I needed to move to a different spot. She stated she could not hear me and recited a call back number (that woud not reach her) 5 times..while I countered that I knew she was faking it, that I was on my land line, sitting in the same chair since the beginning of the call..then I said, "well let me get a different phone." I set the phone on my desk and tapped the desk lightly a couple fo times. Then I picked up...THE VERY SAME PHONE..and said "how's this, can you hear me now?"..She says "Oh yes, that's so much better!" I hate liars! I'd fire her in a heartbeat! Then I ask for her supervisor, he asks me what's wrong, a sentence or two in he just hangs up. (seriously, all Id was start to tell him what was happening!) Nice job of human resources, att.