Re: CHICAGO LOOP / DOWNTOWN - Data and Coverage Issues Thread[ Edited ]
02-14-2012 12:52:34 PM - edited 02-14-2012 01:22:47 PM
We appreciate you monitoring this thread, and would definitely appreciate if you kept us updated going forward as well.
I speak for myself, however I believe that the general consensus is this; yes we are extremely frustrated by the fact we aren’t receiving data service in downtown Chicago. The larger issue is that we feel that, not only is nothing is being done to remedy the issue, but AT&T completely refuses to acknowledge the issue at all! Reviewing the posts (from those of us that are vocal enough to post) your customer service teams have not been briefed on any existing issue in Chicago. I started this thread in December but as noted, this has been on ongoing issue since SEPTEMBER!! That’s getting close to 6 months! I personally have to call and spend over an hour on the phone with AT&T each month just to get a measly credit for data services you are charging me for and not providing. Each time I end up talking with a snippy individual who I have to haggle with and who apparently refuses to review call history. When issues are to be escalated to managers, your reps explain that we will get a call back from a manager, a call which never happens. Given my position within my company and my bill rate, all this hassle is this certainly no where near close to being worth my time, but I don’t like paying for something I am not receiving. I also reviewed the website you provided “www.att.com/networknews”, again there is not one mention of the data issue in Chicago. This is yet another indication that AT&T is simply ignoring the issue. It should also be noted that your coverage map lists downtown Chicago as in the “Best” coverage category; a clear misrepresentation of fact.
Overall, I don’t understand, from an ethical standpoint, how you can keep customers in contracts and charge people for services not provided. I also don't understand how you can sign-up new customers without alerting them to the issue. Yes I’ve seen posts from AT&T employees stating that you can sell your phone and pay your ETF off with the 2nd hand sale value, however, that line of thinking is entirely missing the entire point. AT&T is supposed be a multi-national corporation who most likely spends multi-millions on customer service. I just wish the company would act like their customers were at least worth some level of consideration.
Over 65 posts in mutiple threads all related to the same issue... yet zero improvement or an actual reaction from AT&T itself.