I can't stand my torch. It's by far the worst phone, or ANYTHING i've ever purchased.

It is PAINFULLY slow. Slow response time with the touch screen and when I tilt the phone from horizontal to vertical views. My first one actually completely stopped working one day and I had to send it back to ATT. It was an ORDEAL. They made me do a whole troubleshooting thing (none of the keys worked!) and "upgrade the OS." It did absolutely nothing. It took them a week to send me a new phone. A WEEK. I told them I do not want the same phone, as it is a giant piece of garbage, and they ASSURED me that it was a different phone and it had upgrades.

Lo and behold, I received the same exact phone with the same exact OS and the same exact problems. My new phone is slow, crashes a million times a day, I have to remove the battery to restart it. It's really an inconvenience.

And I'm just getting started...

I don't get service in my own house... 8/10 calls get dropped. The ones that don't are staticy and barely audible.

ATT customer service is bad, bordering on nonexistant. Good luck getting any help in the stores! Those people are literally NO HELP. I want to cancel my service SO BAD but I have 2 lines and it'd cost me a whopping $700 to cancel. I don't have that kind of money. I feel like I'm being bullied!

I'm paying so much money to use a phone that barely works on a service that barely works. I am so frustrated and unhappy and I can't believe that I'm paying a company to make me feel this way.