Teacher
ret4425
Posts: 21
Registered: ‎07-31-2008
Mac Help

Hey anyone out there using a Mac and getting error messages when trying to send mail?  I am getting jammed up now with "the server rejected your message".  Uverse don't support Mac, so no dice.  If I create the message, it goes fine.  It if is a reply or a forward, no dice...

 

Any ideas?  Cause support has nada...

 

Thanks!

Professor
Uturnaroun
Posts: 3,687
Registered: ‎07-29-2007
My Device: HTC Surround
Re: Mac Help

Are you trying to use a .mac/.me email? If so you have to call AT&T and request to have port 25 unblocked. AT&T blocks it to cut down on spam since most email providers don't use it anymore, but Apple still does for their .mac/.me emails.

 

If you are using something else, let me know.

Teacher
ret4425
Posts: 21
Registered: ‎07-31-2008
Re: Mac Help
Thanks for the reply...Using the @att.net account, all the pop settings look right (SSL and all)...it just seems to reject replies and forwarded messages...
Teacher
ret4425
Posts: 21
Registered: ‎07-31-2008
Re: Mac Help

here's what I'm getting:

 

The SMTP server “smtp.att.yahoo.com” doesn’t support  authentication. Please check your account settings and try again.

Select a different outgoing mail server from the list below or click Try Later to leave the message in your Outbox until it can be delivered.
 

spd2demun
Posts: 22,101
Kudos: 369
Registered: ‎07-28-2007
My Device: ♥ U-verse! NOT~AN~EMPLOYEE!
Re: Mac Help
If you just got UV, possibly they haven't gotten your account/e-mail in the system yet?  I've read that has happened to a few...
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Teacher
ret4425
Posts: 21
Registered: ‎07-31-2008
Re: Mac Help

no, had it over a year.

 

how aggrevating... 

Professor
Uturnaroun
Posts: 3,687
Registered: ‎07-29-2007
My Device: HTC Surround
Re: Mac Help

You may want to check out this page:

http://helpme.att.net/article.php?item=10918&f_application=macosxmail&action=Refresh

 

Make sure the ports are configured correctly and that you have SSL turned on. If everything matches up yet it still doesn't work, then there is a tool you can download to have it try to auto configure it.

Teacher
ret4425
Posts: 21
Registered: ‎07-31-2008
Re: Mac Help

Thanks...still no luck...nutz...

 

anyone heard of getting port 25 unblocked?  if that might help?

Message Edited by ret4425 on 08-01-2008 09:26 PM
Professor
Uturnaroun
Posts: 3,687
Registered: ‎07-29-2007
My Device: HTC Surround
Re: Mac Help

Well if you are using an @att.net address, you don't need to since it doesn't use port 25 in the first place.

 

But can you at least access the web mail and successfully send messages from there? That way we'll know if it is something on Yahoo's side or not.

Master
randyl
Posts: 8,146
Registered: ‎10-25-2007
Re: Mac Help

ret4425 wrote:

here's what I'm getting:

 

The SMTP server “smtp.att.yahoo.com” doesn’t support  authentication. Please check your account settings and try again.

Select a different outgoing mail server from the list below or click Try Later to leave the message in your Outbox until it can be delivered.
 


http://www.dslreports.com/forum/r19984619-Re-Strange-SMTP-problems

Teacher
ret4425
Posts: 21
Registered: ‎07-31-2008
Re: Mac Help

Thanks for all the effort...I can access ATT mail through the Yahoo web page.  This is a Mac thing (I am even able to access and send from my Pocket PC with Pocket Outlook).

 

I'll tell ya, my life is a series of, "Gee, never heard of that before"...

 

(sigh)

 

This is the other message I get, I don't see any rhyme to the why:

 

The SMTP server “smtp.att.yahoo.com” doesn’t support  authentication. Please check your account settings and try again.

Select a different outgoing mail server from the list below or click Try Later to leave the message in your Outbox until it can be delivered.

Sending from: RT <r@att.net>

Message Edited by ret4425 on 08-02-2008 07:20 AM
Professor
Uturnaroun
Posts: 3,687
Registered: ‎07-29-2007
My Device: HTC Surround
Re: Mac Help
What mail program are you using on your Mac? Is it the standard OS X mail? If so, try downloading Thunderbird and see if you can connect using that. This way we can see if it a problem with that one mail program or not.
Master
randyl
Posts: 8,146
Registered: ‎10-25-2007
Teacher
ret4425
Posts: 21
Registered: ‎07-31-2008
Re: Mac Help

Downloading Thunderbird now, read the article, and as usual, Mac does a good job of getting things right (it knew the right servers, SSL settings, port settings, etc).  Everything LOOKS like it does in Outlook, I'm sure I'm missing some minor yet obviously important part to all this...

 

As a new Mac user I see now the anti-Mac prejudice we suffer!

Teacher
ret4425
Posts: 21
Registered: ‎07-31-2008
Re: Mac Help
Ahhh!  Thunderbird says, "Mail sever does not support authentication".  Now I'm completely lost...
Professor
Uturnaroun
Posts: 3,687
Registered: ‎07-29-2007
My Device: HTC Surround
Re: Mac Help
Try this. Go to Tools>Account Settings. Click on Server Settings at the left. Under Security Settings, make sure SSL is selected, but uncheck the "Use secure authentication" box.
Teacher
ret4425
Posts: 21
Registered: ‎07-31-2008
Re: Mac Help

Okay, that one got Thunderbird working...So it must be some setting in Mac Mail I'm missing or doing wrong...I don't have the same option to uncheck that box like Thunderbird...

 

Thanks again guys for all the help...

Teacher
ret4425
Posts: 21
Registered: ‎07-31-2008
Re: Mac Help

sorry to keep bothering...

 

this is from the Mac connection doctor.  does this make any sense to anyone?  or am I posting my social security number by accident?  When it finishes it says that it can't connect to the smtp server and check me username and password (I did, of course)...

 

CONNECTED Aug 02 21:50:18.872 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:smtp.att.yahoo.com -- port:465 -- socket:0x15d874b0 -- thread:0x173d2660

CONNECTED Aug 02 21:50:18.912 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:smtp.att.yahoo.com -- port:465 -- socket:0x173f9b80 -- thread:0x82e0d0

READ Aug 02 21:50:19.537 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:smtp.att.yahoo.com -- port:465 -- socket:0x15d874b0 -- thread:0x173d2660
220 smtp108.sbc.mail.mud.yahoo.com ESMTP

READ Aug 02 21:50:19.583 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:smtp.att.yahoo.com -- port:465 -- socket:0x173f9b80 -- thread:0x82e0d0
220 smtp109.sbc.mail.mud.yahoo.com ESMTP

WROTE Aug 02 21:50:19.628 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:smtp.att.yahoo.com -- port:465 -- socket:0x15d874b0 -- thread:0x173d2660
HELO [173.6.207.127]

WROTE Aug 02 21:50:19.665 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:smtp.att.yahoo.com -- port:465 -- socket:0x173f9b80 -- thread:0x82e0d0
HELO [173.6.207.127]

READ Aug 02 21:50:19.723 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:smtp.att.yahoo.com -- port:465 -- socket:0x15d874b0 -- thread:0x173d2660
250 smtp108.sbc.mail.mud.yahoo.com

READ Aug 02 21:50:19.764 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:smtp.att.yahoo.com -- port:465 -- socket:0x173f9b80 -- thread:0x82e0d0
250 smtp109.sbc.mail.mud.yahoo.com

WROTE Aug 02 21:50:19.806 [kCFStreamSocketSecurityLevelNegotiatedSSL]  -- host:smtp.att.yahoo.com -- port:465 -- socket:0x173f9b80 -- thread:0x82e0d0
QUIT

Master
randyl
Posts: 8,146
Registered: ‎10-25-2007
Re: Mac Help
u are using the main account  right  ?  not a sub ?
Professor
Uturnaroun
Posts: 3,687
Registered: ‎07-29-2007
My Device: HTC Surround
Re: Mac Help
You said that this address worked before with Mac Mail when you had DSL?
Teacher
ret4425
Posts: 21
Registered: ‎07-31-2008
Re: Mac Help
Okay...it gets better.  I finally made it home, and I can reveive and send from home (the ATT network).  On the road I use a Sprint broadband card.  Any ideas about that?
spd2demun
Posts: 22,101
Kudos: 369
Registered: ‎07-28-2007
My Device: ♥ U-verse! NOT~AN~EMPLOYEE!
Re: Mac Help
Maybe your IP away from home released?
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Teacher
ret4425
Posts: 21
Registered: ‎07-31-2008
Re: Mac Help
I'm not sure what that means, what about Sprint blocking one of the needed ports?
spd2demun
Posts: 22,101
Kudos: 369
Registered: ‎07-28-2007
My Device: ♥ U-verse! NOT~AN~EMPLOYEE!
Re: Mac Help

I guess Sprint could be doing it...guess you can ask them?

 

What I meant about the IP was my wireless would not work at all (initially) away from home; it was because I had set the IP to look only for the RG (home IP), so it would not release the home IP and kept looking for it, wouldn't connect.  But you were able to connect away from home, so that's not it.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Mentor
rightrudder
Posts: 61
Registered: ‎08-09-2008
Re: Mac Help
change the outgoing port from 25 to 587. turn off SSL. 
Tutor
reuter562
Posts: 6
Registered: ‎10-15-2008
Re: Mac Help
change to port 465 for your smtp
Scholar
Desertnate
Posts: 151
Registered: ‎08-07-2008
Re: Mac Help

rightrudder wrote:
change the outgoing port from 25 to 587. turn off SSL. 

I had the same problem and this was the solution I used.  It has worked well for two months now.