Re: Customer Service Disaster
08-27-2010 10:52:00 AM
The Iphone/email problem was that some emails received on two different Iphones showed the following:
and on the right hand side of the screen showed a date of 12/69.
After logging in and out of email seven or eight times the message would suddenly show up properly. This issue has been erratic and does not happen with every email or even every day. Worked with Apple thru all of the iphone settings, deleted and reestablished the email account. They reviewed a copy of the original email that I forwarded from web mail and found no issues with the message. They also ran diagnostics on my computer and they reviewed. Their engineering department then suggested that we have AT&T look at the issue. My previous post was the attempt to have AT&T look at this issue.