I second this. The issues aren't happening on ATT's dns. We are freed!

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zocbs wrote:

Can we get some info as to what the resolution was? please don't say "we didn't do anything" because that is worse than "we found a mistake that we made and fixed it". don't worry, i wont ask for my money back or anything.

 

Zo

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Agreed.  If AT&T provides a meaningful explanation of what went wrong and how it was fixed, then they have a very good chance of regaining my business someday.  Otherwise we can fairly conclude that either they're dishonest or they don't understand their own network.

"I just wanted to report that Netflix has been working well since Sunday. I was actually able to watch a full movie with good quality without a single stop to buffer. I live in Riverside, CA."

Thanks for the update, Zo.  Your results sound encouraging.  The issue for me is whether Netflix will stream properly on my Roku XDS during prime time.  That hasn't happened in quite some time.  I'll give it a try when I get home this evening and post my results in this thread.

I have not been able to stream a movie for over 3 weeks now.  Sometimes it would load and start playing but then after about 10 minutes it would try and load again and no success.  Other times it would just continue to load without success.   After calling Netflix they ran systems checks and all seems to be fine. When I call at & t they say there is no issues with there system.  It depends on who you talk to. After calling another time and being put on hold for 30-45 minutes and talking with a level 2 person he actually told me there is a software issue with at & t but could not tell me when it would be resolved. 

I am considering changing DSL service providers since they cannot tell me when this might be resolved.  

This could take months or longer for them to fix this issue. 

This is ridiculous as I have had Netflix hooked up for almost a year now and now just all of a sudden it wont work..............

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zocbs wrote:

I just wanted to report that Netflix has been working well since Sunday. I was actually able to watch a full movie with good quality without a single stop to buffer. I live in Riverside, CA.

since there have not been too many posts I hope that everyone's problem has somewhat been resolved like mine seems to have been. Can we get some info as to what the resolution was? please don't say "we didn't do anything" because that is worse than "we found a mistake that we made and fixed it". don't worry, i wont ask for my money back or anything.

 

Zo

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Is this when using Google DNS? Or is this when using the standard AT&T DNS servers? I have received no information stating anything has been done in CA regarding this issue, in fact we are monitoring a setup that's connected to a CO there in CA to see what we can find.

Thanks, Matt

U-verse Tier II Technical Support

I never changed my DNS settings since I didn't consider it a fix. I was one of the users who found that I could connect by going thru my work VPN. My wife was viewing Netflix today without a hitch.

"Is this when using Google DNS? Or is this when using the standard AT&T DNS servers? I have received no information stating anything has been done in CA regarding this issue, in fact we are monitoring a setup that's connected to a CO there in CA to see what we can find. 

Thanks, Matt 

U-verse Tier II Technical Support"

Matt --

If you haven't done so yet, I'd suggest you hook up with James at Roku.  He's in Roku tech support and he's trying to discover the source of the problem as well.  Maybe you guys can work together.  You can contact James here:

http://forums.roku.com/memberlist.php?mode=viewprofile&u=16053

You'll need to set up a user account to contact him.  But that's easy.

Good luck!

Bruce...

I am having issues with Netflix along with other speed issues. I tried U-Verse support they said everything was fine. They then tried to get me to pay for them to fix their problem. I am speechless!!

I'm not sure what happened, but I was finally able to successfully stream Netflix on my Roku XDS last night during prime time (8:00PM-9:00PM PST) for the first time in weeks. And I didn't have to change my DNS settings to accomplish it. Hopefully that wasn't just a fluke.

I just changed DNSs back to AT&Ts and I can report things look good. NBC Nightly News Video Podcasts can now be retrieved through my Android phone on the wifi. I used this as my canary in the coalmine test everyday. I just changed my XBox back to AT&T DNS and the Netflix app looks like it is running fine again.

What I don't understand, Matt or someone, this couldn't have been an issue with a single DNS entry in a server. Although, most people recognized this issue with Netflix, I also noticed other video content stopped working, namely Viacom and NBC. Can anyone shed some light on what happened?

Thanks, Matt and whoever else assisted you with fixing this issue. I will report if any issues still look wonky. I will probably stay with your service.

"I am having issues with Netflix along with other speed issues. I tried U-Verse support they said everything was fine. They then tried to get me to pay for them to fix their problem. I am speechless!!"

The real kicker is that AT&T may have nothing to do with the problem and no matter how much you pay them, they may not be able to fix it.

Before I'd pay AT&T or anyone else to look into the problem, I'd have to have a GUARANTEE IN WRITING that the problem would get fixed in a specified period of time (say 30 days) and remain fixed for yet another specified period of time (say six months) or they'd have to refund my money.  If they weren't willing to give me that guarantee . . . and I doubt they would . . . I'd head straight for the retention department.  It's positively amazing what those folks can do to cut through red tape, especially if you get a supervisor on your side.

The way I see it is it isn't my problem. I have brand new copper from outlet to box out side the house. If it is something inside causing interference ATT should have engineered their stuff to reject interference better.

or, rather, they should have appropriately warned you about it. 

at the very least, the tech who installed it should have made you aware of this vulnerability. AT&T did not do this for me. 

Thanks for posting that info.

Well that response worries me.

If it is a PEER network AT&T still has a responsibility.

ONLY AT&T can contact the peer providers and complain and report problems to them. Also AT&T controls what peer providers the AT&T service uses.

In my book this is still AT&T's problem and should NOT be pushed on the customer to use a different DNS. IF this is the case than that means AT&T has a big flaw in the network and routing.

Routing should take the least congested fastest route possible. If it’s not than you all need some new engineers that know how to run a network.

I have managed a network in a datacenter that has 7 different providers and if you have the proper equipment and knowledge it’s not a hard thing to do. I think this is AT&T way of saying, we don’t know what we are doing and this sounds like the best possible answer that people will buy...

This needs to be looked into further by someone even higher it seems because the people who worked on it need some additional learning it looks like. (don’t get me wrong, I am sure they are good at the job and most things, but as an ISP I would expect to know more or better things about internet networking...)

If so many are having problems with Netflix HD streaming, is it possible that Netflix servers are the problem and not Uverse at all?

I seem to remember at times in the past when I could not get Netflix  streaming either for a few days.  Then it returned.  I remember it took place during high viewer traffic in the evening.  During the daytime on weekdays there were no problems.

Have any folks with Netflix reception problems tried during the morning or early afternoon hours on weekdays?

You are saying I need to be able to reroute my internet? I Know I have no clue how to do this and I would bet the majority of people wouldn't either. I pay ATT for my internet service and I expect it to work without me doing ATT's job. I don't want to sound rude but if this is the case I will switch providers. If I am not understanding you correctly let me know.

Ok so I think I figured out how to do the dns thing following these instructions.

http://code.google.com/speed/public-dns/docs/using.html

These instruction are how to change it on your computer. How do you get your internet connected TV to do the same ?

sirmaru ,

           If you read through though you will see it is more than just Netflix. Netflix was just the main thing people see this with but most people have problems with ALL streaming sites.

Hulu, Netflix, News Sites, XBOX Live streams ect...

you're right Big, it was not a Netflix issue. I don't even think it was a peer network issue. Unless they are directing traffic to a specific peer network based on content type. which I doubt. even this forum would take a few minutes to load when trying to access from home while this problem was occuring. It seems as though we are not going to get a straight answer from AT&T regarding what caused the problem but if I had to guess I would say they were trying to figure out if they could limit or hinder certain types of traffic. as to why, I don't even want to start getting into that. I've never been big on conspiracy theories.

Zo

FWIW, Netflix has been fine for me for roughly the past week.  It went from unwatchable at night (but working decently during the day) to fine at all times right now.  Thanks for the fix, whatever it was.

"

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uversecareT2agent wrote:

If you are continuing to have issues with internet/streaming or download speeds in general please send your information to uversecare@att.com and I'd be happy to look at it. Sorry I've been absent on the forum I've been awaiting the testing results and we were unable to duplicate the issue at hand even off the CO's in California. Come to find out there was congestion and network upgrades going off a peer and thus why these issues were happening. Needless to say if you still continue having issues since it is not our network you might need to continue trying alternate DNS settings to see if you can route around the problem. If there is anything you need from me please PM me here or email uversecare@att.com and I'd be happy to help.

 

 

Thanks, Matt

 

U-verse Tier II Technical Support

---

I accepted this as the solution.  Some of you might not feel this is right, but I started the thread so I can accept what I want   My problems were specific to streaming (Unbox and Netflix) and these both have worked for two weeks now and it seems like a number of other people are also no longer having problems.  Matt's explanation appears to explain the cause of my, and I suspect, other's streaming issues.

If you have general speed problems, not just Netflix, like this thread loading slowly, you likely have a different issue (hence my thread title "internet otherwise fine").  I appreciate Matt's work to look into this problem.

Just when you thought it was safe to go back in the water:

http://forums.roku.com/viewtopic.php?f=28&t=23127&start=2460#p245547

http://forums.roku.com/viewtopic.php?f=28&t=23127&start=2460#p245709

There haven't been any posts to this thread in a few days.  Is everyone able to stream Netflix content successfully again?  If not, what kinds of problems are you experiencing and where are you located?

Come back . . .

I'm in Milwaukee, WI.  I've been having issues since the begining of Feb.  I'm only able to stream 2 dots on the Roku.  Looks terrible on the computer as well.

Zuul, download Uverse Realtime and post your screenshots. You may have a line noise problem.

As for me, Netflix works great again now. It was most definitely an AT&T problem, and now they have rectified it. I hope everyone who was affected called and got their service discounted. I did, and AT&T restored my faith in their support. 

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duenor wrote:

It was most definitely an AT&T problem . . .

---

Sorry.  I just don't buy that.  Had you been paying closer attention, you would have noticed that the problem affected many people served by ISPs other than AT&T.  However, I do buy the fact that the squeaky wheel gets the oil and that AT&T will issue credits to customers affected by the outage in order to keep its subscription fees flowing in.  Of course, we're talking about a tiny subset of AT&T customers that are actually willing to take their time to complain about it.

A recent post from the Roku forum and my response indicates that the problem isn't over yet:

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anonymous wrote:

 

So I may have figured out some of my 3 dot issues today. I turned debugging back on so I could see what my speed was for my internet connection because I have been getting three dots on SD (1.5mpb) streams and that's weird considering I have 3 mpbs ATT DSL that for almost two years has streamed those streams fine. Well, today I noticed that my streams said I only had 1.7 mpbs of bandwidth available and it needed x amount more because of the VBR codec. So I have been doing testing since middle of this afternoon and I noticed that no matter what test server I use, my bandwidth always jumps right up to 1.6 mpbs and that's it. Always right at 1.6 mpbs, no more, no less. So while they don't guarantee 3 mpbs on my plan (1.5 mpbs the min), it seems that they are lying about upto 3 mpbs since they seem to be flat capping bandwidth after a certain point in the day. I would understand if bandwidth slowed down dynamically as the load got heavier, but it doesn't seem to be doing that. Seems like they aren't living up to the "up to 3 mpbs" when their servers won't allow it to go to that speed. And when I checked today, there is nothing in the terms about "up to" being available only certain parts of the day.

 

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The key, of course, is the phrase "up to".  Anything under 3mpbs fits within the definition of "up to" regardless of the time of day involved.  In addition, if you're running 1.6mbps, AT&T is protected from the accusation that you're only getting Express speed (up to 1.5mpbs).  So they've got you between a rock and a hard place.

I'd suggest you call AT&T Technical Support when you're only getting 1.6mpbs and have them escalate the call to Tier II.  Once you get a Tier II tech on the phone, tell them your problem and have them test the line.

By the way, I've duplicated this post on the AT&T U-verse forum.  I don't want AT&T to get the impression that their Netflix streaming problems are over.