Stuck in Yahoo/SBC email account nevernever
09-20-2011 12:28:43 PM
I want to do something very simple: delete a yahoo account. However, I am stuck in an endless loop between Yahoo! and AT&T.
My yahoo ID was merged with SBC DSL years ago. I have since moved on to U-verse and have an @ATT.net email address associated with my account. When I go to the Yahoo! delete account page it says I must contact ATT. When I call ATT they don't have a clue what to do. I just want to delete the stupid Yahoo account for crying out loud. Why? For many reasons, but the fact is it shouldn't matter why. I should be able to delete it for any reason I want. Anyone have a clue?
It all started when I first signed up for DSL service years ago with SBC/Yahoo!. At that time they offered the convenient feature of using your existing Yahoo! account as your new DSL email account and called it merging. Well, anyone that did this (me included) forever relegated that Yahoo! account to SBC never to be returned again. I found documentation online from the original FAQ regarding this merging and it stated that if you terminated your SBC DSL account you would have to pay $9.95 per month to keep your Yahoo! ID.
Regardless, fast forward to today. I have never cancelled my original DSL service, but rather "upgraded" to U-verse in 2009. I maintained my old email@example.com email account throughout the whole process. Then someone registered a Yahoo! email account exactly the same as mine except added a "1" at the end. They then conveniently forgot to include the "1" on about 90% of their website registrations and other correspondence. So I end up with their mail and suddenly loads of SPAM. Sigh. I call AT@T and after much hardship finally am able to get a new firstname.lastname@example.org email account setup and associated with my U-verse account. They supposedly deleted my old email@example.com account. So then I go to the Yahoo! account deletion page and login only to find this:That number is the AT&T help line. So I called them back and explained it all again and they said since it happened when I had DSL, they had to transfer me to DSL. That guy tried to help, but since I was a U-verse customer couldn't do much. So he tried to start a 3-way call including U-verse but instead just transferred me back to U-verse support and the new person had no clue what I was talking about. Thank you, CLICK. I tried searching through Yahoo! help and found a link for people with Yahoo!/ATT merged accounts. That gets me this:
It's the same story, "AT&T holds the only key to this mystery." The problem is they have apparently lost the key never to be found again. Help!!!