Scholar
Bernie157
Posts: 229
Registered: ‎01-31-2010
Planning to leave U-Verse, need to keep my legacy email address

I have a prodigy.net email address.  I want to know how to keep my address even if I leave U-Verse.  I saw a similar post in dslreports about a bellsouth.net user who was going to leave U-Verse and a U-Verse rep said something about a migration would let the user keep everything as-is.  The post gave a URL purportedly linking to att.com/esupport/... but that didn't work for me, even after I logged into my u-verse account.  This is an urgent request and I need an answer, please.

Bernie

texasguy37
Posts: 14,865
Topics: 1,751
Kudos: 780
Solutions: 255
Registered: ‎05-18-2009
Re: Planning to leave U-Verse, need to keep my legacy email address

Send a PM to Alex who is an AT&T Community Manager on this forum.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Scholar
Bernie157
Posts: 229
Registered: ‎01-31-2010
Re: Planning to leave U-Verse, need to keep my legacy email address

I sent the PM per your suggestion and then yesterday morning got a phone call from someone (else) in UVerse tech support saying that if and when I terminate U-Verse, I will either automatically be migrated or will be told how to migrate (I don't remember exactly how he stated it) from current AT&T/Yahoo email to (I assume) straight Yahoo while keeping the primary email address and any sub-accounts.  Not sure about my favorite att.my.yahoo.com page or my Yahoo calendar, though.

 

Bernie

Scholar
DonNewcomb
Posts: 136
Registered: ‎01-09-2012
Re: Planning to leave U-Verse, need to keep my legacy email address

My recommendation is to separate your e-mail provider from your ISP.  It's a great feeling of freedom to know you can dump your ISP any time and you don't have to notify anyone of a change of address.

Scholar
Bernie157
Posts: 229
Registered: ‎01-31-2010
Re: Planning to leave U-Verse, need to keep my legacy email address

This is about separating my email from my ISP.  If/when I drop U-Verse for the local cable company but am able to migrate my legacy prodigy.net address, it will be forever separated (of course no one can predict forever). 

 

I have had this prodigy.net address since about the end of 1996 -- when Prodigy was going from being an Online Service (prodigy.com) to being an Internet Service Provider (prodigy.net).  My wife has a plain yahoo.com email account and we both have gmail.com accounts of which I have a few for different organizations that I email for.

 

After SBC bought the Prodigy company I was told by some support people that I had to drop the prodigy address and select one of their sbcglobal.net addresses.  After SBC changed its name to AT&T, again I was told by some that I had to drop the prodigy address. 

 

Fortunately for us, SBC and AT&T has allowed everyone with legacy addresses -- whether from old online services or baby bell companies they acquired -- to keep those addresses unless you were horn-swoggled by a lying representative.  And now you are able to "port" (migrate) that address out of AT&T ownership.

 

Bernie in CT

ACE - Guru
jimgfitzgerald
Posts: 1,090
Registered: ‎08-23-2010
Re: Planning to leave U-Verse, need to keep my legacy email address

If Prodigy is owned by AT&T you are still at the whim of AT&T.  If possible, I would ditch the Prodigy email and use gmail.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Scholar
Bernie157
Posts: 229
Registered: ‎01-31-2010
Re: Planning to leave U-Verse, need to keep my legacy email address

I hear you, but I also heard and ignored those who told me I had to ditch the prodigy address in the past. 

 

It was fairly clear from an AT&T announcement some time last year that porting any AT&T or legacy email address was approved -- possibly mandated by the government -- just like the porting of phone numbers.  What I wasn't sure of was if the email sitting on the servers was going to be preserved and available, but I now believe that it will be.

 

Bernie in CT

ACE - Guru
jimgfitzgerald
Posts: 1,090
Registered: ‎08-23-2010
Re: Planning to leave U-Verse, need to keep my legacy email address

I'm just saying if you can ditch the Prodigy email, you'll never have to deal with this issue again.  I also hate Yahoo email.  Gmail is my choice and goes with me wherever I go with no issues.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Contributor
Kruth
Posts: 3
Registered: ‎03-02-2012
Re: Planning to leave U-Verse, need to keep my legacy email address

Wow, many of these responses are NOT helpful - If we could have left, or used another email by now, We Would have.. but We didn't so NOW we need help in maintaining the Prodigy address, especially as many have used it for over 16 Years.. For business..

 

Which means that to migrate to another account will be tedious, and even harmful to business, so Please, don't continue to say what We should have done, and instead give us a solution!!

 

I spent 4.3 extremely painful hours with ATT support today.. painful and tedious.. The majority told me that the Prodigy email would be grandfathered, and should I close my account that it will dissapear..

 

The final person I spoke to Jesse.. GREAT guy, compared to the other - how do i try to be nice.. --- Hmmm..  anyways, Jesse sent me documentation that says I should be able to keep the address.. didn't mention the how very well..

 

So, can we please PLEASE get advice as to how, to make sure that my over 600 emails I receive a day will be able to be received, w/o going to the netherland, when I cancel my account with ATT?

Scholar
Bernie157
Posts: 229
Registered: ‎01-31-2010
Re: Planning to leave U-Verse, need to keep my legacy email address

Stop worrying and see my other reply to your other, essentially similar thread.

 

Bernie