Re: work at a call center selling U-verse
05-29-2010 02:21:02 PM
So, is training minimal at best?
I've only had one run in with a CSR. My brother was considering switching from Dish to UV. His biggest concern was the ability to pause LIVE TV on every TV. I had told him about the current limitiations but when he called CS, the saleslady INSISTED that you could pause LIVE TV on every TV. He put me on a conference call with her and she continued to say "YES MAMAM....YOU CAN PAUSE LIVE TV ON EVERY TV THAT HAS A BOX!!!!" Yes, she was yelling in response to my yelling.
I finally just hung up on her. I'd never run into such a 'clueless' person with such bad information. Now, I hyperventilate anytime I have to call the 888 number.
Award for Community Excellence (A.C.E.) achiever for 2012*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.