So, is training minimal at best? 

I've only had one run in with a CSR.  My brother was considering switching from Dish to UV.  His biggest concern was the ability to pause LIVE TV on every TV.  I had told him about the current limitiations but when he called CS, the saleslady INSISTED that you could pause LIVE TV on every TV.  He put me on a conference call with her and she continued to say "YES MAMAM....YOU CAN PAUSE LIVE TV ON EVERY TV THAT HAS A BOX!!!!"  Yes, she was yelling in response to my yelling.

I finally just hung up on her.  I'd never run into such a 'clueless' person with such bad information.  Now, I hyperventilate anytime I have to call the 888 number.