Re: work at a call center selling U-verse
05-30-2010 12:51:39 PM
I work for a call center that sells Uverse- I come to this forum between calls to learn more about U-verse. I try not to take offense to the posts about the salesman as I have no control over others.
Read as much as you can here and try to be honest or know what you are talking about before you tell the customer anything. The installers hate it when you promise something that is not an option. One of the biggest complaints saying the service FTTH fiber to the house. In some neighborhoods there is FTTH but most of the time the fiber only goes to the vrads and then copper pairs to the house. In the old BellSouth area they have a lot of FTTC Fiber to the Curb which is fiber close to a group of houses but uses a copper pair drop to get to each house.