VinnyM69-  You win the patience of the day award. You have to wonder how many times a day your very scenario is played out. Dish has this return thing down to a fine art.  ATT should have a system wide return service to end the loop of CS people. Just add it to the CS script.

Here's a link to getting your box p/u should you get your box. Check out other post is in link as well.

http://utalk.att.com/utalk/board/message?board.id=Uverse_TV_Equipment&message.id=24179