Visitor
Smoother04
Posts: 2
Registered: ‎04-02-2009
Re: Touchy Topic again: Quality
But the question is when it rains or sprinkles do you still have service!!!!!?
RCSMG
Posts: 22,517
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Registered: ‎12-10-2007
Re: Touchy Topic again: Quality
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Visitor
rdstrbkr
Posts: 7
Registered: ‎04-02-2009
Re: Touchy Topic again: Quality
As a new customer coming from Comcast, I have to say that HD picture quality is noticeably inferior to what I was getting from cable.  The loss of detail from the compression is noticeable.  My wife didn't know why, but she knows the picture is not as good.  Combined with the 2.0 channel sound on HDMI and the audio dropouts with Optical for 5.1 sound, the whole package seems to be inferior to cable.  The only thing that the whole family likes better is the whole house DVR.  We put up with the lesser quality and audio problems in the hope that AT&T can get their act together, though looking at the age of some of these posts, I don't hold much hope for a resolution any time soon...
RCSMG
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Re: Touchy Topic again: Quality

rdstrbkr wrote:
As a new customer coming from Comcast, I have to say that HD picture quality is noticeably inferior to what I was getting from cable.  The loss of detail from the compression is noticeable.  My wife didn't know why, but she knows the picture is not as good.  Combined with the 2.0 channel sound on HDMI and the audio dropouts with Optical for 5.1 sound, the whole package seems to be inferior to cable.  The only thing that the whole family likes better is the whole house DVR.  We put up with the lesser quality and audio problems in the hope that AT&T can get their act together, though looking at the age of some of these posts, I don't hold much hope for a resolution any time soon...

Because this is IPTV Internet Protocol Television and not terrestrial like Comcast, and satellite providers you may have to calibrate your tv.  Follow the instructions on this link and you should be very happy with your pq.

 

http://utalk.att.com/utalk/board/message?board.id=Uverse_TV_Equipment&thread.id=18758&jump=true


*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Warrior
CGI_1
Posts: 517
Registered: ‎07-29-2008
Re: Touchy Topic again: Quality

rdstrbkr wrote:
As a new customer coming from Comcast, I have to say that HD picture quality is noticeably inferior to what I was getting from cable.  The loss of detail from the compression is noticeable.  My wife didn't know why, but she knows the picture is not as good.  Combined with the 2.0 channel sound on HDMI and the audio dropouts with Optical for 5.1 sound, the whole package seems to be inferior to cable.  The only thing that the whole family likes better is the whole house DVR.  We put up with the lesser quality and audio problems in the hope that AT&T can get their act together, though looking at the age of some of these posts, I don't hold much hope for a resolution any time soon...

 

Very valid points. HD PQ and lack of 5.1 via HDMI are two very valid complaints, try google for instance. I see nothing "terrestrial" about that.
mibrnsurg
Posts: 10,194
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Re: Touchy Topic again: Quality

You're busy Sarge, you value your place in the HD PQ police , you've been very busy the last couple days knocking down everyone's good HD.  You just can't believe that many of us have very good HD in spite of the bit rate. :smileyvery-happy:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition

 

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Wizard
shoe
Posts: 2,214
Registered: ‎01-05-2010
My Device: Nokia 820 Windows 8 Phone
Re: Touchy Topic again: Quality
It  must be you, you are in the minority, buy a new TV
Message Edited by shoe on 04-03-2009 05:44 AM
Warrior
CGI_1
Posts: 517
Registered: ‎07-29-2008
Re: Touchy Topic again: Quality

mibrnsurg wrote:

You're busy Sarge, you value your place in the HD PQ police , you've been very busy the last couple days knocking down everyone's good HD.  You just can't believe that many of us have very good HD in spite of the bit rate. :smileyvery-happy:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition

 


 

Not knocking anyones HD, just speaking my opinion on the matter. There is evidence that the PQ does need to improve if AT&T plans to retain their customers. I think you have mentioned that yourself havent you?  I know since my opinion is opposite of yours you have went out of your way to label me the HD PQ police. Kind of funny coming from someone who needs a formula to get a good HD picture, See your quote below:

 

my HD PQ is very very good. I sit 3x diagonal distance from my 42" Panasonic plasma to qualify anything PQ from me, if anyone sits much closer, I say they are too close and will see many more compression artifacts on Uverse.  

 

 

Forum Regular
squareeyes
Posts: 91
Registered: ‎11-07-2008
Re: Touchy Topic again: Quality

shoe wrote:
It  must be you, you are in the minority, buy a new TV
Message Edited by shoe on 04-03-2009 05:44 AM

i'm outa cash! blew it on a new receiver to help get rid of uverse audio drops.  :smileywink:

 

mibrnsurg
Posts: 10,194
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Registered: ‎07-15-2008
Re: Touchy Topic again: Quality

CGI wrote:

mibrnsurg wrote:

You're busy Sarge, you value your place in the HD PQ police , you've been very busy the last couple days knocking down everyone's good HD.  You just can't believe that many of us have very good HD in spite of the bit rate. :smileyvery-happy:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition

 


 

Not knocking anyones HD, just speaking my opinion on the matter. There is evidence that the PQ does need to improve if AT&T plans to retain their customers. I think you have mentioned that yourself havent you?  I know since my opinion is opposite of yours you have went out of your way to label me the HD PQ police. Kind of funny coming from someone who needs a formula to get a good HD picture, See your quote below:

 

my HD PQ is very very good. I sit 3x diagonal distance from my 42" Panasonic plasma to qualify anything PQ from me, if anyone sits much closer, I say they are too close and will see many more compression artifacts on Uverse.  

 

 


 

 

I absolutely agree w/my distance statement and see a great HD picture, but that's the normal distance I'd sit as my apartment is set-up.  I also use 3 different TV picture settings and am not afraid to change them during a program for the best picture. 

 

The first thing I think is the H.264 codec needs to be tweaked for better HD PQ for everybody even before more HD streams, as mine's real good right now under my usual conditions and I also try to mention my 42" Panasonic plasma w/an anti-reflective filter (important for a plasma).  Uverse is ideal for this size TV as in my case I see very few compression artifacts. :smileywink:

 

Chris

 


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition

 

 

 

Message Edited by mibrnsurg on 04-03-2009 03:37 PM
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Visitor
xsquid
Posts: 42
Registered: ‎03-08-2009
Re: Touchy Topic again: Quality
I came from cox cable and on my 47" and 32" lcd's the hd channels are very inferior.  That's after calibrating with the monstercable dvd.  Regular digital channels are better than cox's.  Local hd channels are better than other hd ones.  I am sticking though for the value.
RCSMG
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Re: Touchy Topic again: Quality

xsquid wrote:
I came from cox cable and on my 47" and 32" lcd's the hd channels are very inferior.  That's after calibrating with the monstercable dvd.  Regular digital channels are better than cox's.  Local hd channels are better than other hd ones.  I am sticking though for the value.

I don't know if it is proximity to the vrads or what.  Have you tried calling ts and seeing if someone can do a test on your service?  Others have complained about lower pq and had it improved after a phone call.  Just a thought.


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Visitor
xsquid
Posts: 42
Registered: ‎03-08-2009
Re: Touchy Topic again: Quality
I am 1700 from the vrad, its just a couple of blocks up and tests have been done they say the line is good.  The techs that have been here say it doesn't get any better than this. 
RCSMG
Posts: 22,517
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Re: Touchy Topic again: Quality
You stated that you would stay because of the value, hopefully your pq will improve as ATT does more updates/upgrades to the service.  Others may post after this one to say that you shouldn't expect it.  But trust me, it is in ATT's best interests to make their subs as happy as possible.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Visitor
xsquid
Posts: 42
Registered: ‎03-08-2009
Re: Touchy Topic again: Quality
My friend I believe quality probably will improve, I overall like uverse with their lineup, features, etc.  I take in consideratuon it's still young and I believe it will only get better, I think with time it will leave its competitors behind.  Optimistic?  Yes, but being a pessimist gets sooo tiring.  :smileyhappy: 
RCSMG
Posts: 22,517
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Re: Touchy Topic again: Quality

xsquid wrote:
My friend I believe quality probably will improve, I overall like uverse with their lineup, features, etc.  I take in consideratuon it's still young and I believe it will only get better, I think with time it will leave its competitors behind.  Optimistic?  Yes, but being a pessimist gets sooo tiring:smileyhappy: 

I totally agree.


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Visitor
SJTOMA
Posts: 10
Registered: ‎04-16-2009
Re: Touchy Topic again: Quality

Thank god its not just me !!!!!! I left Comcast a week ago and I have gotta tell ya the HD picture quality of UV aint even close to Comcast . I have the same problems as you describe and I DO know what to look for in HD and this is second rate at best . I get a better picture on My SD TV in my bed room rather than my $3000.00 plasma home theater . I have called customer service and they said what they could check looked OK and they would have to send out a tech .  After what I have read in u-talk can't say IM very optimistic about getting this fixed and if it can't it will be a deal breaker for me . Are we too picky ? I see all the flaws and it just bugs the crap out of me and I don't see how anyone could except this as is . Thanks for listening to me whine , its nice to know IM not alone .

RCSMG
Posts: 22,517
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Registered: ‎12-10-2007
Re: Touchy Topic again: Quality

SJTOMA wrote:

Thank god its not just me !!!!!! I left Comcast a week ago and I have gotta tell ya the HD picture quality of UV aint even close to Comcast . I have the same problems as you describe and I DO know what to look for in HD and this is second rate at best . I get a better picture on My SD TV in my bed room rather than my $3000.00 plasma home theater . I have called customer service and they said what they could check looked OK and they would have to send out a tech .  After what I have read in u-talk can't say IM very optimistic about getting this fixed and if it can't it will be a deal breaker for me . Are we too picky ? I see all the flaws and it just bugs the crap out of me and I don't see how anyone could except this as is . Thanks for listening to me whine , its nice to know IM not alone .


Try following these instructions to calibrate your tv to the Uverse service.  I think you will like the outcome.

http://utalk.att.com/utalk/board/message?board.id=Uverse_TV_Equipment&message.id=18758#M18758


*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Visitor
raytseng
Posts: 16
Registered: ‎03-24-2009
Re: Touchy Topic again: Quality

I would have to agree with RCSMG.

If your SD tv is looking better then your Plasma TV, then it's you, not Uverse. :smileywink:

 

This is a multi-layered topic, and I see both sides oversimplifying.  There are naysayers blaming the service (when their config/calibration is wrong), or alternatively evangelists always blaming the config/calibration (when the PQ really does have obvious deficiencies and is far from perfect).

 

Once you get the signal config and calibration knocked out, there still are HD PQ issues that aren't the fault of the person that are not solvable through but just an aspect of their service.  The compression, especially for certain elements (fog, crushed blacks, certain motions) are not as good as cable.

 

Alternatively, there are parts of the config and calibration that are buggy too (most notably HDMI RGB colorspace negotiation,  hdmi handshake is not really a picture quality issue as a picture of a padlock has nothing to do with PQ.)

RCSMG
Posts: 22,517
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Re: Touchy Topic again: Quality

raytseng wrote:

I would have to agree with RCSMG.

If your SD tv is looking better then your Plasma TV, then it's you, not Uverse. :smileywink:

 

This is a multi-layered topic, and I see both sides oversimplifying.  There are naysayers blaming the service (when their config/calibration is wrong), or alternatively evangelists always blaming the config/calibration (when the PQ really does have obvious deficiencies and is far from perfect).

 

Once you get the signal config and calibration knocked out, there still are HD PQ issues that aren't the fault of the person that are not solvable through but just an aspect of their service.  The compression, especially for certain elements (fog, crushed blacks, certain motions) are not as good as cable.

 

Alternatively, there are parts of the config and calibration that are buggy too (most notably HDMI RGB colorspace negotiation,  hdmi handshake is not really a picture quality issue as a picture of a padlock has nothing to do with PQ.)


No sense arguing with me.  I am offering a suggestion that has solved pq issues for a lot of people.  If you don't agree with the solution thats fine, life goes on.  If you have a better solution then offer it.  I like many others here offer help that may or may not solve a problem.  If a problem isn't solved after someone follows our suggestions they are free to post those results, and then they will be offered another.   And still, life goes on.


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Visitor
raytseng
Posts: 16
Registered: ‎03-24-2009
Re: Touchy Topic again: Quality

No argument here!  Even my first line says I agree with you for this particular user.  

My point is there is oversimplication on both sides.  The particular person you were trying to help definitely falls into the user-error side, and is really offtopic from the original topic of quality AFTER config/setup/calibration has been done. 

 

I think probably you have been replying too much to the people ranting as they cancel their service. :smileyhappy:

RCSMG
Posts: 22,517
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Re: Touchy Topic again: Quality

raytseng wrote:

No argument here!  Even my first line says I agree with you for this particular user.  

My point is there is oversimplication on both sides.  The particular person you were trying to help definitely falls into the user-error side, and is really offtopic from the original topic of quality AFTER config/setup/calibration has been done. 

 

I think probably you have been replying too much to the people ranting as they cancel their service. :smileyhappy:


While in a few cases that statement could be true, someone can always use good information.  Whether they are on topic or not, and whether they post about a problem or not.  My intent is to offer help nothing more nothing less.  Think what you willl but my motivation and actions remain the same.  Nuff said.


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