Frustrated U-verse Customer - RG Resets & Loss of Signal Failures
01-10-2010 03:29:09 PM
I am a current U-verse customer in southeast Michigan. I have been a U-verse customer since August 2008. I had no troubles with my service until around this past Thanksgiving (2009). I noticed the picture on my TV would freeze for 2-3 minutes on an intermittent basis. As the problem became more frequent, I noticed that all the TVs would freeze, my phone line would go out, & my Internet connection down when this issue would occur. I realized the RG unit (router/modem) was constantly resetting itself, not necessarily a full reboot, but a reset.
I have had techs out here five times already. They replaced a splitter & filters on the outside, replaced the RG unit, changed the wiring (outside to inside) from coax to Cat5, and re-ran the DSL line to the RG. Same issue. I have a line tech coming out tomorrow to investigate. When the signal is on, it is very strong, but it is dropping frequently.
I constantly monitor my RG stats and I can see the number of Link Retrains, Loss of Signal Failures, Uncorrected Blocks, & DSL Unavailable Seconds is typically very high. My most recent stats are:
I have researched this forum and will email my information to David. Overall, I have been happy with the U-verse product, but being unable to resolve this issue is unacceptable. I cannot fathom going back to the alternative, Comcrap...