I think it has alot to do with Supply and demand.. Their Demand is so great, that they dont have enough good trained technicians. The last tech to come out to my house had only been on the Job Solo for a couple of months.. And I the guy told me the reason my Wifi Boxes where not working correctly was because of my cordless telephone.. Now, Yes I can believe that "Wireless Device" Conflict can happen. But Seriously? Your gonna mean to tell me I need to replace my Cordless telephone and then my Wireless Boxes are going to work.. HA! But Yea Im so tired of this DVR Press OK Button deal while im watching something that has been recorded. Happens nearly every time I was a Show on my Wifi Box from the DVR. Sad thing is they Tech told be that shows up because it looses connection with the DVR.. I said if that was the case then my Show that im watching should Jerky, or Stop or something. But it carry's on like nothing ever happened.. So the guy leaves saying nothing he can do about it and told me to change out any and all wireless device in my house. Luckily I found this forum, and found that its a firmware issue which made me feel better.. But why doesn't CSR and the Techs Know about this. Would of made life so much easier. BTW anyone know of when the fix for this will happen?