Re: Sadly, Uverse Battery Back-up Limitation
s Led to Cancelling Order
08-23-2011 05:44:00 AM
I cancelled my first-time Uverse installation because of the RG back-up battery limitations. I have been informed by three (3) different AT&T technical staff that the battery back-up lasts for only four (4) hours after a power outage.
I understand where you are coming from about the BBU only lasting 4 hours when it should last longer, though at the same time, when it comes to VoIP, 4 hours after a power outage really isn't that bad
In my experience, if the power is out for longer than 4 hours, most people take action in order to find some sort of alternate power source (like a gas generator), of course 4 hours isn't such a long time, but most short power outages I have experienced, the power comes back before 4 hours
Also, when it comes to other VoIP providers, you would be lucky to get a BBU let alone one that lasts 4 hours, most standalone VoIP carriers (Vonage or Magic Jack for example) don't even have a BBU, and you have to buy a standalone UPS to power it during a power outage, and for something like Magic Jack or Skype with a USB ATA, a computer with a working broadband connection is requred, even other CVoIP carriers (TWC or Comcast Digital Phone for example) while they offer EMTAs with battery compartments, they do not offer the battery for it, so the customer is left to search for a compatible battery on their own
To be honest, I don't know of any VoIP service/carrier other than at&t that offers a BBU with their VoIP service, even if it does only last 4 hours
If it's a big issue, you can use a computer UPS, connect the BBU to that, then when the UPS dies, the BBU would pick up from there, lasting at least twice as long as the BBU itself
My son has Comcast Voip, their BBU is a lithium battery that fits into the base of the modem / router, similar performance as ATT's BBU with 2-4 hours talk time.