Re: Choose your own TV Channels package
05-06-2010 06:19:01 PM
however the full package I have with DirecTV (although it includes a bunch of channels I do not watch) is still cheaper and it has FOX Sports.
If you subscribe to Directv, why are you complaing about Uverse?
In addition to the answers you have already received about choosing your own channels, another reason it won't happen is customer service capacity. Imagine millions of subscribers each choosing their own channels and calling in to make changes: "I changed my mind...I want Spike TV and not HGTV." "I want 94 channels instead of 213 channels." It would be mind numbing craziness for the CSR's and technical support...and ultimately if calls per day (or online chats per day) increase, manpower would need to be increased and those costs would be passed on to the viewers.
Even if you automated the process, when the system is overloaded or people are having problems---calls would overwhelm customer service. All around alacarte is a bad idea.