Re: Could NHL Center Ice Be Near?
10-07-2009 03:21:52 PM
Talked with Customer Service today. Essentially got NOWHERE. The Save Our Sales Manager (fitting title don't you think) essentially blamed it on the "network". "We have no control over that" she said. I said I know customer service has no control and then she informed me that att Uverse has no control over their content. Who's running this ship?
If I have to spend the next six months watching the Hawks on my 15" computer screen, I don't give a good gosh darn HOW good the rest of my experience is, it is HIGLY likely that I will not be with them. Customer service that can't make an intelligent and reasonable representation of their business combined with the loss of what should be a NO BRAINER of a service is just not good business.
Since at least one person in customer service said they read this board, take note. Hockey fans are looking to your competetion. We may be a small number, but in today's economy can you truly afford to throw business to your competitors over such an EASY issue to solve.
aka PO'd Blackhawks Fan
I feel your pain, as I deal with multiple NHL blackout issues with Time Warner Cable here in San Diego (TWC doesn't carry NHL Network or FSN Prime Ticket). Those issues would be solved with a move to AT & T once Center Ice is available.
I wonder if Commissioner Bettman is open to the question, as he takes calls once a week on Sirius XM's NHL channel. Would only ask him since no one at AT&T can firmly say whether negotiations are taking place and/or when CI will be available.