Re: how do you actually contact tech support
10-22-2007 11:18:53 AM
The problem with that is that if i didn't know about this site I would have had a problem finding it. UBar seems like a specialized browser that they could use to push out messages such as the need to reboot or that they know that there is a problem. They should also be able to do a remote reboot of everbody's boxes. If I didn't know about this site I would not have known to reboot or when to reboot. Rebooting before the problem was solved would not have fixed the problem.
For a telecommunications company they seem to have lots of problems communicating. It seems that they keep looking at it from their side and not the customers side.